At BRONISAA, we aim to provide customers with a dependable and transparent shopping experience. This policy explains the conditions for returns and refunds, including eligibility requirements, applicable fees, shipping responsibility, and the expected processing timeframe.
Return Eligibility
Customers may request a return or exchange within 30 calendar days from the date the order is delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging and accessories, if applicable.
- The item must match the product description provided at the time of purchase.
Returns that do not meet these requirements may not be approved.
Return Processing Fee
All approved returns are subject to a 2% processing fee, which will be deducted from the final refund amount.
Return Shipping Responsibility
- If the return is requested for personal reasons (such as ordering the wrong item or no longer wanting the product), the customer is responsible for the return shipping cost.
- If the item is defective, damaged during delivery, or significantly different from the product description, the merchant will cover the return shipping cost after verification.
Situations Eligible for Return or Exchange
Return or exchange requests may be accepted in the following situations:
- The item arrives damaged or defective.
- The product received is incorrect.
- The item is substantially different from the description on our website.
Exchanges are generally limited to the same product model or an equivalent replacement, depending on availability.
How to Request a Return or Refund
Before sending any item back, customers must contact our customer service team to request a return authorization.
Please provide the following information when contacting us:
- Order number
- Product name or details
- Reason for the return request
Contact Information:
Email: service@bronisaa.store
Phone: +86 13818563269
After your request is reviewed and approved, we will send return instructions and the designated return address via email.
Important Return Address Notice
Customers must not send items back to the original shipping address, store location, or manufacturer.
Returns sent to an unauthorized address may not be processed. The correct return address will only be provided after the return request has been approved.
Refund Processing Time
Once the returned item is received and inspected, we will notify you by email regarding the approval status of your refund.
If the return is approved:
- The refund will be issued to the original payment method.
- Refund processing typically occurs within 7 calendar days after approval.
Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment service provider.
Additional Notes
- Items returned without prior authorization may not be accepted.
- The condition of returned products will be inspected before any refund or exchange is issued.
- BRONISAA reserves the right to decline returns that do not meet the stated conditions of this policy.