At BRONISAA, we want every customer to have a reliable and satisfactory shopping experience. This Refund Policy explains how returns and refunds are handled, including eligibility, procedures, fees, and timelines.
Return Eligibility
Customers may request a return or exchange within 30 natural days from the delivery date. Eligible items must be unused, undamaged, and in their original packaging. Only standard products are eligible; customized or special-order items are excluded. Items must match the description provided at purchase.
Return Fees
All returns are subject to a 2% handling fee, which will be deducted from the refunded amount. Customers are responsible for paying the shipping costs associated with returning items.
Refund Process
Once a returned item is received and inspected, we will contact you via email to confirm whether the return is approved. If approved, the refund will be issued to the original payment method within 7 natural days. Processing times may vary depending on your bank or payment provider.
How to Initiate a Return or Refund
Before sending any items, customers should contact our service team to initiate a return or exchange:
Email: service@bronisaa.store
Phone: +1 (208) 508-7404
Please include your order number, item details, and reason for the return. Once your return is approved, we will provide the designated return address via email. Do not ship items to the original purchase address.
Return and Exchange Conditions
Returns and exchanges are accepted only for items that are defective, damaged, or significantly different from the product description. Exchanges are limited to the same item or an equivalent replacement.
Return Address
The return shipping address will be provided individually after your return request is approved via email. Customers must use this address and not return items to the original store or manufacturer location.
Business Correspondence Address:
Xiamen Jiyunqiao Trading Co., Ltd.
Room 301, No. 19 Yuehua Road, 3rd Floor, Huli District, Xiamen City, Fujian Province, China
Important Notes
- Customers are responsible for all shipping charges for returned items and any applicable customs duties or taxes.
- For items over $75, we recommend using a trackable shipping method or purchasing shipping insurance to ensure safe return.
- The 2% handling fee and return shipping cost will be deducted from the refund amount.
- Always keep the tracking number until your return is fully processed.
- By submitting a return or refund request, customers confirm that they have read, understood, and agreed to follow the procedures, timelines, and conditions outlined in this policy.