At BRONISAA, we want every customer to have a reliable and satisfactory shopping experience. This Refund Policy explains how returns and refunds are handled, including eligibility, procedures, fees, and timelines.
Return Eligibility
Customers are allowed to request a return or exchange within 30 natural days from the delivery date. Eligible items must be unused, undamaged, and in their original packaging. Only standard products are eligible; customized or special-order items are excluded from this policy. Items must match the description provided at purchase.
Return Fees
All returns are subject to a 2% handling fee, which will be deducted from the refunded amount. Customers are responsible for paying the shipping costs associated with returning the items.
Refund Process
Once a returned item is received and inspected, we will contact you via email to confirm whether the return is approved. If approved, the refund will be issued to the original payment method within 7 natural days. Please note that processing times may vary depending on your bank or payment provider.
How to Initiate a Return or Refund
Before sending any items, customers must contact our service team to initiate a return or exchange. You can reach us via:
- Email: service@bronisaa.store
- Phone: +1 (208) 508-7404
Please include your order number, item details, and reason for the return. Once your return is approved, we will provide the designated return address via email. Do not ship items to the original purchase address. Properly package your items and consider using a trackable shipping service for safe delivery.
Return and Exchange Conditions
Returns and exchanges are accepted only for items that are defective, damaged, or significantly different from the product description. Exchanges are limited to the same item or an equivalent replacement.
Return Address
The return shipping address will be provided individually after your return request is approved via email. Customers must use this address and not return items to the original store or manufacturer location.
Business Correspondence Address:
Room 301, No. 19 Yuehua Road, 3rd Floor, Huli District, Xiamen City, Fujian Province, China
Important Notes
- Customers are responsible for all shipping charges for returned items and any customs duties or taxes that may apply.
- For items over $75, we recommend using a trackable shipping method or purchasing shipping insurance to ensure safe return.
- The 2% handling fee and return shipping cost will be deducted from the refund amount.
- Always keep the tracking number until your return is fully processed.
By submitting a return or refund request, customers confirm that they have read, understood, and agreed to follow the procedures, timelines, and conditions outlined in this policy.