At BRONISAA, we strive to ensure your orders are processed and delivered accurately and efficiently. This Shipping Policy explains our procedures, delivery estimates, fees, and your responsibilities regarding shipping and customs.
1. Order Processing
All orders placed on the Site are processed within 2 natural days. Orders received after our daily cutoff time (5 PM EST) will be processed the following day. Processing includes verifying order details, preparing items for shipment, and arranging carriers. Please note that processing does not include transit time.
2. Shipping Locations
We currently ship exclusively to the U.S. mainland. Orders cannot be delivered to:
- Alaska
- Hawaii
- Puerto Rico
- Minor islands under U.S. jurisdiction
- U.S. military bases, including domestic or overseas locations
Free shipping and standard delivery services are available only for the U.S. mainland. Customers located in restricted regions will not be able to complete checkout.
3. Estimated Delivery Time
Delivery to the U.S. mainland typically takes 11–13 natural days from the order processing date. Delivery times may be extended in certain situations, including:
- Customs inspections
- National holidays or peak seasons
- Delays in air or ground transportation
Please note that these are estimated times; actual delivery may vary depending on carrier performance and local conditions.
4. Shipping Fees
Our shipping fees are structured according to order value. For U.S. mainland shipments, the rates are as follows:
| Shipping Method | Order Amount (USD) | Shipping Fee | Carrier |
|---|---|---|---|
| Standard | $0.01 – $59.99 | $9.99 | USP |
| Free Shipping | $60.00 and above | $0.00 | USP |
| Expedited | $0.01 and above | $14.99 | UPS |
Notes:
- Free shipping is only applicable for U.S. mainland addresses.
- Expedited shipping offers faster delivery but incurs an additional fee.
- All shipping options are subject to carrier availability and service conditions.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment online at: 17TRACK. Tracking allows you to monitor the package’s progress from dispatch to delivery.
6. Customs, Duties, and Taxes
Any applicable customs duties, import taxes, or other government fees are the responsibility of the recipient. These charges must be paid when the shipment arrives in the destination country and vary according to local regulations.
- Recommendation: Customers should review potential duties and taxes before placing an order.
- These fees are not collected by BRONISAA and are paid directly to the relevant authorities.
- BRONISAA cannot predict the exact amount, as it is determined by local customs regulations.
7. Important Considerations
- Orders cannot be delivered to areas outside the U.S. mainland or to restricted locations as noted above.
- Delivery times are estimates and may be affected by external factors such as customs inspections, natural events, or carrier delays.
- Customers are responsible for providing accurate shipping information. BRONISAA is not liable for delays or delivery failures caused by incorrect address details.